FAQ (FREQUENTLY ASKED QUESTIONS)
GENERAL QUESTIONS
What is your return policy?
We offer a 30-day return policy for items in their original condition. Please ensure the item is unworn and in its original packaging.
Do you offer exchanges?
Yes, we gladly accept exchanges for store credit or a different item of equal value.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the U.S. International shipping times vary by location.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your package.
What payment methods do you accept?
We accept all major credit cards, PayPal, and select digital payment methods.
PRODUCT QUESTIONS
Are your products hypoallergenic?
Most of our jewelry is made with hypoallergenic materials, but we recommend checking individual product descriptions for details.
How do I care for my jewelry?
To maintain shine, store pieces in a dry place and avoid contact with water, perfumes, or harsh chemicals.
Do you offer engraving?
Yes! Select items can be personalized with engraving. Check product pages for availability.
Can I resize rings?
Some rings can be resized. Please contact us for assistance before purchasing.
ORDERS & SHIPPING
When will my order be processed?
Orders are typically processed within 1-2 business days. Delays may occur during peak seasons.
Do you offer express shipping?
Yes, expedited shipping options are available at checkout for faster delivery.
What if my package is lost or stolen?
Please reach out to us immediately, and we’ll assist in resolving the issue.
Can I cancel or change my order?
Once an order is placed, changes or cancellations must be requested within 24 hours.
GIFTING & SPECIAL REQUESTS
Do you offer gift wrapping?
Yes! We provide complimentary gift wrapping and personalized notes upon request.
Can I include a gift message?
Absolutely! Add your message during checkout in the notes section.
Do you sell gift cards?
Yes! Digital gift cards are available for purchase on our site.
STILL HAVE QUESTIONS?
Feel free to reach out—we’re happy to help!