Returns & Exchanges
We want you to love your Effy Boutique jewelry! If you’re not completely satisfied, you may return or exchange your purchase within 30 days of delivery.
How to Initiate a Return or Exchange
- Eligibility: Items must be unworn, undamaged, and in their original packaging with tags attached.
- Proof of Purchase: A receipt or order confirmation is required.
- Process: Contact our customer service team to request a return authorization.
Return Shipping
You are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for lost or damaged returns.
Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges
For exchanges, please indicate the desired replacement item when contacting customer service. Exchanges are subject to availability.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom or personalized pieces
- Earrings (for hygiene reasons)
- Items marked “Final Sale”
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately for assistance.
Lost or Stolen Packages
Effy Boutique is not responsible for packages lost or stolen after delivery.
For any further questions, please reach out to our customer service team.
Note: This policy applies to online purchases only. For in-store purchases, please refer to the store’s return policy.